FAQ

Visa Health Center

All U.S. based employees enrolled in a Visa-sponsored health plan are eligible to use the center.

Due to the nature of our secure campus, dependents are not eligible to use the Health Center at this time.

The Health Center is able to verify medical coverage as part of the account activation process.

Visit costs are determined by medical plan benefits.

We also offer on-site lab services for your convenience. Please keep in mind that you may still receive a bill from the lab depending on your medical plan.

Going through the process of creating an account allows you to access the full online capabilities of the Health Center. You will be able to schedule an appointment, message your provider, and view test results. More importantly, establishing an account is the first step in creating a trusted relationship with the Health Center provider who can then be available to provide assistance 24/7 for serious health issues.

No. A fundamental term of use and central tenant of your privacy rights are that your employer will never have access to your personal health information. Your consent for treatment is between you and your provider who belongs to an independent medical group.

Online, by phone or in person.
Online: After creating your account, you can log in to schedule an appointment. You will also be able to message the Wellness Center team, and review test results.
By Phone: 650-409-1234
In Person: Building M3, 1st Floor

The hours of operation are from 8 am to 5 pm. A Health Center doctor is also on-call after hours should you need them for any urgent medical situations.

A Physician from the Health Center is on call for the Health Center 24/7. Our providers are available to help triage your phone call and direct care as appropriate based on your emergency.

No. The Health Center is a benefit offered to employees and as such, no one is required to use it. Even if you have a primary care physician, you may still want to be connected to the Health Center for times when you can’t readily access your primary care provider or if you’d like to see a Provider for another service like Physical Therapy.

If you need care outside the Wellness Center, our care team will help coordinate. We can help recommend specialists as well as assist with scheduling an appointment. We also work with you to ensure that all the information from outside care is collected back into your medical record so it is complete.

The best way to provide feedback is to fill out the Patient Satisfaction Survey after your appointment.

Care Delivery

We selected Crossover Health Medical Group as our partner to manage the VISA Health Center.

After an extensive procurement process, we selected Crossover Health because they are the best cultural and innovation fit for VISA. Crossover Health provides health services on campus to some of the most innovative companies in the world.

We are thrilled with the care team that Crossover Health has built to staff our Health Center. You can learn more about the providers on the Team page.

The Health Center won’t function like a pharmacy and therefore you cannot fill prescriptions, but our providers will have access to over the counter medications, as well as take home medications on site that can serve any immediate needs.

The health information saved in our electronic health record (EHR) is accessible through several export standards utilized throughout the health industry. The EHR used by Crossover Health takes advantage of the Continuity of Care Record (CCR) format. This is accessible upon request and within your online account.